This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Suddenly cant access ITVX Ch5 or Ch4. Get message saying am not DRM enabled. But am fully DRM enabled. also fully updated on Firefox my chosen browser.

  • 4 iimpendulo
  • 1 inayo le ngxaki
  • Impendulo yokugqibela ngu cor-el

more options

Suddenly unable to access ITVX, Ch 5 or CH4. Says not DRM enabled. I am fully DRM enabled, also fully updated with Firefox my chosen browser.

Suddenly unable to access ITVX, Ch 5 or CH4. Says not DRM enabled. I am fully DRM enabled, also fully updated with Firefox my chosen browser.

All Replies (4)

more options

Screenshot of your Firefox DRM setting?

Helpful?

more options

Cant do screenshots but it just says DRM in caps and a box, which is sticked. turning it off then on again didnt work

Helpful?

more options

I don't know about the others but Channel Five is certainly still working fine for me.

As usual, try it in Troubleshoot Mode and see if it works. Press Alt-H and choose it from the drop-down menu that appears. If it does work then it must be an extension you've got or a setting you've changed, possibly accidentally and without realising.

Ilungisiwe ngu ThePillenwerfer

Helpful?

more options

You appear to be running an outdated Firefox 121.0 version due to the user agent.

  • Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:121.0) Gecko/20100101 Firefox/121.0

Try to update to the current release (132.0) to see if that has effect.

Could you please update to the current Firefox 132.0 release.

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.