Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot receive email on Thunderbird

  • 1 phendula
  • 0 inale ngxaki
  • Impendulo yokugqibela ngu frisée

more options

Thunderbird unexpectedly quit working on my desktop computer. The problem may have coincided with an outage (broken fiber cable) with my ISP. I worked with the ISP tech to no avail.

Thunderbird unexpectedly quit working on my desktop computer. The problem may have coincided with an outage (broken fiber cable) with my ISP. I worked with the ISP tech to no avail.

All Replies (1)

more options

When you say 'quit working', what does that actually mean? Does it fail to load? Please send screenshots of any error messages you are getting. Was TB working (downloading email etc.,) when your computer suffered a Communications outage?

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.