This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

3.6.6 crashes on start and no safemode start either

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 6 views
  • Impendulo yokugqibela ngu Moses

AnonymousUser
AnonymousUser
more options

Firefox 3.6.3 crashed on start up a few weeks ago so I tried to upgrade to 3.6.6. Now it crashes on startup; I researched the website and it also won't start-up on safemode with disabled extensions. Have deleted and reinstalled multiple times.

Mac OS-X 10.6.4

Crash ID(s)

b15671b4-3f4c-42e3-a1da-e25012100713

User Agent

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4

Firefox 3.6.3 crashed on start up a few weeks ago so I tried to upgrade to 3.6.6. Now it crashes on startup; I researched the website and it also won't start-up on safemode with disabled extensions. Have deleted and reinstalled multiple times. Mac OS-X 10.6.4 == Crash ID(s) == b15671b4-3f4c-42e3-a1da-e25012100713 == User Agent == Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4

All Replies (2)

Moses
Moses
  • Moderator
more options

Hmm. It seems there are two bugs out for your crashing thread. 1 resolved and 1 new. Below are the bugs

Bug 564089 New

Bug 452318 RESOLVED

As for your problem, the only thing I know to try is to update your flash player

AnonymousUser
AnonymousUser Umnini wombuzo
more options

I updated flash player... no luck. I DO get a briefly appear window with a paragraph beginning with ALERT.... and something about a profile... but it disappears and is replaced with another Tell Mozilla about the crash. I will try to screen shot if I can.