This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Why does Firefox 3.6 just shut down with no warning on Windows XP O.S.

  • 1 phendula
  • 9 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu Morbus

Drreis1
Drreis1
more options

I had Firefox browser 3.6.8 open, with multiple tabs open and was using/writing in the OpenOffice Swriter app. (version 3.2). The next moment that I tried to access Firefox (after using it for a long time-several hours prior to this moment), it was gone/shut down with no warning or pop-ups. 

I have no virus issue on my computer (per McAfee and Spybot apps.).
I had Firefox browser 3.6.8 open, with multiple tabs open and was using/writing in the OpenOffice Swriter app. (version 3.2). The next moment that I tried to access Firefox (after using it for a long time-several hours prior to this moment), it was gone/shut down with no warning or pop-ups. I have no virus issue on my computer (per McAfee and Spybot apps.).

All Replies (1)

Morbus
Morbus
more options

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.