This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not open my email client when I click on a "mailto" link on any website. How can I fix this.

  • 2 iimpendulo
  • 16 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu mikelan

more options

Anytime I drag my cursor across, or try to click on a "mailto" email link on any webpage, it will display an incorrect e-mail address (it seems to default to one in particular). It will not open a new e-mail window and if I "copy e-mail address" it's the wrong one. I've tried everything and was hoping with new updates the problem would solve itself but obviously it hasn't. HELP ! This is driving me CRAZY

Anytime I drag my cursor across, or try to click on a "mailto" email link on any webpage, it will display an incorrect e-mail address (it seems to default to one in particular). It will not open a new e-mail window and if I "copy e-mail address" it's the wrong one. I've tried everything and was hoping with new updates the problem would solve itself but obviously it hasn't. HELP ! This is driving me CRAZY

All Replies (2)

more options

For the settings to check to ensure that Firefox opens your email client, see changing the e-mail program used by Firefox. I don't know why it shows the wrong email address.

more options

Thanks but I've already tried both steps outlined in that page and still having the same problem.