This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox crashes on Windows 7 when printing to a Windows 7 network printer.

  • 2 iimpendulo
  • 5 inale ngxaki
  • 18 views
  • Impendulo yokugqibela ngu rgraham

rgraham
rgraham
more options

On Windows 7 running Firefox 3.6.10, I cannot print to a Windows 7 network printer. Firefox crashes every time as soon as I hit print.

However, the situation is very specific. I can print from Windows XP using Firefox 3.6.10 to a Windows 7 network printer. I can also print from Windows 7 using Firefox 3.6.10 to a Windows XP network printer. The only situation that doesn't work is using Firefox and printing from Windows 7 machine to Windows 7 machine.

Firefox is also the only program that does not print. I can print using Internet Explorer, Google Chrome, MS Word, MS Excel, and every other application just fine. Firefox is exclusive in that it is the only program that crashes and refuses to print. The drivers that are being used a PostScript drivers.

I have tried multiple versions of Firefox from older ones to the Firefox 4 beta and the program crashes every time.

Again, the only time it crashes is printing from a Windows 7 client computer to a Windows 7 network printer. Printing from XP to Windows 7 and from Windows 7 to XP works.

Any help would be greatly appreciated. The only program I've noticed the problem with is Firefox, so I'm assuming it's a problem at the application level.

On Windows 7 running Firefox 3.6.10, I cannot print to a Windows 7 network printer. Firefox crashes every time as soon as I hit print. However, the situation is very specific. I can print from Windows XP using Firefox 3.6.10 to a Windows 7 network printer. I can also print from Windows 7 using Firefox 3.6.10 to a Windows XP network printer. The only situation that doesn't work is using Firefox and printing from Windows 7 machine to Windows 7 machine. Firefox is also the only program that does not print. I can print using Internet Explorer, Google Chrome, MS Word, MS Excel, and every other application just fine. Firefox is exclusive in that it is the only program that crashes and refuses to print. The drivers that are being used a PostScript drivers. I have tried multiple versions of Firefox from older ones to the Firefox 4 beta and the program crashes every time. Again, the only time it crashes is printing from a Windows 7 client computer to a Windows 7 network printer. Printing from XP to Windows 7 and from Windows 7 to XP works. Any help would be greatly appreciated. The only program I've noticed the problem with is Firefox, so I'm assuming it's a problem at the application level.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Here is the Crash Report for a user more experienced at reading Crash Reports than I am:
http://crash-stats.mozilla.com/report/index/45f47e99-ea8e-449f-aa1e-6399e2101014

Here's a search for that particular Signature - OPBinaryCookedPortWrite
Looks like a Windows problem, but not restricted to Win7 or 3.6.10 - there's one on Vista SP2 with Firefox 3.6 and another with 4.0b6 on Win7.

rgraham
rgraham Umnini wombuzo
more options

I solved the problem. It ended up being a driver issue. I was using the correct most up to date PS driver for the printer and it worked with every application but Firefox. When I switched to the manufacturers Universal Print PS drivers, it worked perfectly fine in Firefox as well as all the other applications.

Hope this helps anyone else who has my problem.