This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Whenever I try to install the upgrade I get this error message: The operation cannot be completed because you do not have sufficient privileges for some of the items.

  • 1 phendula
  • 11 inale ngxaki
  • 27 views
  • Impendulo yokugqibela ngu cor-el

sherryandy
sherryandy
more options

I have the previous version of Firefox installed but whenever I try to install the downloaded upgrade I get the error message:-

"The operation cannot be completed because you do not have sufficient privileges for some of the items."

When I try to use the update function in the 3.6.11 I get the message that I need administrator privileges.

I have a MacBook Pro and am the only user.

I have the previous version of Firefox installed but whenever I try to install the downloaded upgrade I get the error message:- "The operation cannot be completed because you do not have sufficient privileges for some of the items." When I try to use the update function in the 3.6.11 I get the message that I need administrator privileges. I have a MacBook Pro and am the only user.

Ilungisiwe ngu sherryandy

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to repair the permissions for the Firefox application files and folders, but it is easier to do trash the current version and download and install a full copy of the new version.

  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.