Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I enter keyword in search only brings up sponsored links no organic-Explorer shows it the normal way- SL on top & side & organic below both Google

  • 1 phendula
  • 3 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu cor-el

more options

This did not always happen and I have not changed any settings. I have Google search on Firefox Toolbar. When I enter a keyword, the resulting Google page is being displayed in a manner I have not seen before- all Sponsored Link (adword) results & no organic listings on page one. When I do this through Explorer, the page looks how I have always seen it - 3-4 adwords on top & on side, organics on remainder of page. This leads me to think the issue is somewhere in Firefox not in Google setup. My job depends on searching adwords vs their position or lack thereof on Page One of Google. How do I fix this please? Thank you!

This did not always happen and I have not changed any settings. I have Google search on Firefox Toolbar. When I enter a keyword, the resulting Google page is being displayed in a manner I have not seen before- all Sponsored Link (adword) results & no organic listings on page one. When I do this through Explorer, the page looks how I have always seen it - 3-4 adwords on top & on side, organics on remainder of page. This leads me to think the issue is somewhere in Firefox not in Google setup. My job depends on searching adwords vs their position or lack thereof on Page One of Google. How do I fix this please? Thank you!

All Replies (1)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems


Other things that need attention, see http://www.mozilla.com/plugincheck/

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  1. Shockwave Flash 10.0 r42
  2. Next Generation Java Plug-in 1.6.0_14 for Mozilla browsers

Update the Flash plugin to the latest version.

Update the Java plugin to the latest version.