This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when I enter utube I have sound but not picture. If I make a pop out to the video the I have picture( in the pop out)

  • 1 phendula
  • 4 inale ngxaki
  • 10 views
  • Impendulo yokugqibela ngu cor-el

more options

what ever brouser I used when I entering to u tube I pick something to watch(a song).it is starting to loading the video but suddedly the load of picture is stopping after a few seconds and the loading of sound has no problem. as a result I have only sound but no images at all. the odd about all this is that when I make a pop out to the video there is no problem. I can watch with sound and picture. the same happens when I watch a video in the face book.I have no problem at all. all the above situation happening with all the videos....ps: when I picked mozzila and use it for the first time for entering u tube only the very first video played normally and then again I had the same problem...

what ever brouser I used when I entering to u tube I pick something to watch(a song).it is starting to loading the video but suddedly the load of picture is stopping after a few seconds and the loading of sound has no problem. as a result I have only sound but no images at all. the odd about all this is that when I make a pop out to the video there is no problem. I can watch with sound and picture. the same happens when I watch a video in the face book.I have no problem at all. all the above situation happening with all the videos....ps: when I picked mozzila and use it for the first time for entering u tube only the very first video played normally and then again I had the same problem...

All Replies (1)

more options

This seems to be a problem with the YouTube site that YouTube needs to fix.

Clear the cache and the cookies from sites that cause problems.

  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"