This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox 4 fails to install any add-ons. After they are downloaded the 'installing' bar gets stuck in the beginning and never finishes.

  • 2 iimpendulo
  • 27 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu bucozar

bucozar
bucozar
more options

Firefox 4 fails to install any add-ons. After they are downloaded the 'installing' bar gets stuck in the beginning and never finishes. After I updated from 3.6, FF4 sees none of my previous add-ons. When trying to install new ones I see no error dialog or message, the installing bar just doesn't go anywhere.

Firefox 4 fails to install any add-ons. After they are downloaded the 'installing' bar gets stuck in the beginning and never finishes. After I updated from 3.6, FF4 sees none of my previous add-ons. When trying to install new ones I see no error dialog or message, the installing bar just doesn't go anywhere.

Isisombulu esikhethiweyo

To anyone out there still with this issue, The fix that worked for me was to create a new user profile. Give it a try, if it works you can just move your settings and stuff over. Oli

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

olirav
olirav
more options

Isisombululo esiKhethiweyo

To anyone out there still with this issue, The fix that worked for me was to create a new user profile. Give it a try, if it works you can just move your settings and stuff over. Oli

bucozar
bucozar Umnini wombuzo
more options

Thank you for this olirav - I can finally ditch ff 3.6 and start using ff4 ! Feel stupid now for not trying to create a new profile myself :)

For anyone else creating a new profile; here are instructions to create a new profile and how to keep your passwords, bookmarks, filled forms etc:

http://support.mozilla.com/en-US/kb/Managing%20profiles

http://support.mozilla.com/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile

Ilungisiwe ngu bucozar