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when I was connecting to a website firefox crashed and I can't connect to the website anymore

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  • 3 inale ngxaki
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  • Impendulo yokugqibela ngu cor-el

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I attempted to play a video game and it said if you exit the game while its loading it might crash your browser but they did not say it would stop you from connecting to the site

I attempted to play a video game and it said if you exit the game while its loading it might crash your browser but they did not say it would stop you from connecting to the site

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Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"