Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

An Error Occurred While Processing Your Request We're sorry. While processing your request, we encountered a system-related error. Your request was not processed. Error ID Code: b7bc5afa-ce52-434b-bfb6-3fb086b77a23

  • 1 phendula
  • 4 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu cor-el

davidrs
davidrs
more options

Every time i log out of my Bank email after getting a copy of transactions, I get the following: 

 An Error Occurred While Processing Your Request

We're sorry. While processing your request, we encountered a system-related error. Your request was not processed.

Error ID Code: b7bc5afa-ce52-434b-bfb6-3fb086b77a23 If the error continues or you need to contact support, please provide them with the Error ID Code above. That's what I am doing. contacting support.

Every time i log out of my Bank email after getting a copy of transactions, I get the following: An Error Occurred While Processing Your Request We're sorry. While processing your request, we encountered a system-related error. Your request was not processed. Error ID Code: b7bc5afa-ce52-434b-bfb6-3fb086b77a23 If the error continues or you need to contact support, please provide them with the Error ID Code above. That's what I am doing. contacting support.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"