This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox crashes

  • 2 iimpendulo
  • 2 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu cor-el

halfdoz
halfdoz
more options

Every time I try to download any file in Firefox, it crashes. I have followed the crash checklist in Firefox help, ensuring my software is up to date for both Firefox and Apple. As well, I updated Adobe Flash. Any help would be greatly appreciated.

Thanks, Amy

Every time I try to download any file in Firefox, it crashes. I have followed the crash checklist in Firefox help, ensuring my software is up to date for both Firefox and Apple. As well, I updated Adobe Flash. Any help would be greatly appreciated. Thanks, Amy

All Replies (2)

AliceWyman
AliceWyman
  • Moderator
more options

Based on the "More system details" you posted, I found the crash report at http://crash-stats.mozilla.com/report/index/300c7531-ca82-4f3a-bdb5-d94012110924 which shows:

Firefox 6.0.2 Crash Report [@ strlen | std::string::assign(char const*) ]
ID: 300c7531-ca82-4f3a-bdb5-d94012110924
Signature: strlen | std::string::assign(char const*)

There is no bug report indicated but comments from others with that crash signature also mention crashes when downloading files. If the article Firefox crashes when downloading files isn't helpful, can you post some links to file downloads that are causing Firefox to crash?

Also, have you tried the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article? The What to do if you can't download or save files article may also help.

Ilungisiwe ngu AliceWyman

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have any anti-virus software running on your Mac that might be causing it?

What is the current location where files are downloaded on your computer?

  • Firefox > Preferences > General : Downloads