Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

A number of sites say I still have an old version of Firefox after I have upgraded

  • 2 iimpendulo
  • 5 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Chris_T

more options

I have upgraded to to Firefox 8.0.1 but a number of sites including Googmail think I have an old version. On this site I get warnings about having 3.6 which is about to have its support discontinued but I stopped using 3.6 years ago.

Opening the "educated guesses" section below it thinks i have Firefox 3.5.7 and Windows XP when I actually have Firefox 8.0.1 and Windows 7. Hmmmm :)

I have upgraded to to Firefox 8.0.1 but a number of sites including Googmail think I have an old version. On this site I get warnings about having 3.6 which is about to have its support discontinued but I stopped using 3.6 years ago. Opening the "educated guesses" section below it thinks i have Firefox 3.5.7 and Windows XP when I actually have Firefox 8.0.1 and Windows 7. Hmmmm :)

Isisombulu esikhethiweyo

Your UserAgent string in Firefox is messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

Funda le mpendulo kwimeko leyo 👍 2

All Replies (2)

more options

Isisombululo esiKhethiweyo

Your UserAgent string in Firefox is messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

more options

the-edmeister: Thank you very much. That has done the trick :-)