Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

I downloaded Firefox 8.0.1 this morning. Since then I have not been able to access the internet with Firefox. All other programmes access the internet as normal. What do I do?

  • 1 phendula
  • 5 inale ngxaki
  • 9 views
  • Impendulo yokugqibela ngu ideato

johnspear
johnspear
more options

Downloaded Firefox 8.0.1, after being advised that it was available. Since then all attempts to connect to the internet with Firefox have been unsuccessful, with the "Unable to connect" advice box instantly appearing. All other programmes which connect to the internet (Mail, Safari) work normally.

Downloaded Firefox 8.0.1, after being advised that it was available. Since then all attempts to connect to the internet with Firefox have been unsuccessful, with the "Unable to connect" advice box instantly appearing. All other programmes which connect to the internet (Mail, Safari) work normally.

All Replies (1)

ideato
ideato
more options

Cannot connect after upgrading Firefox


Firefox cannot load websites but other programs can


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.