This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox 9.0.1 crashes with message "Firefox has stopped working"

  • 3 iimpendulo
  • 26 inale ngxaki
  • 3 views
  • Impendulo yokugqibela ngu cor-el

TexasPrairieGal
TexasPrairieGal
more options

I have FF 9.0.1 and Windows 7 x64 (Professional). My husband has FF 9.0.1 and Windows 7 Home.

For the past several days FF will suddenly just stop working, displaying the message "Firefox has stopped working"... The VERY very VERY strange thing is that it happens to BOTH of us... on different computers... at exactly the same time. It's happened enough times now that something has to be going on with Firefox. I can understand the odd crash. But on 2 different computers simultaneously??? It's not happening with any of the other browsers we use (Opera, Explorer, Safari)...

I have FF 9.0.1 and Windows 7 x64 (Professional). My husband has FF 9.0.1 and Windows 7 Home. For the past several days FF will suddenly just stop working, displaying the message "Firefox has stopped working"... The VERY very VERY strange thing is that it happens to BOTH of us... on different computers... at exactly the same time. It's happened enough times now that something has to be going on with Firefox. I can understand the odd crash. But on 2 different computers simultaneously??? It's not happening with any of the other browsers we use (Opera, Explorer, Safari)...

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

TexasPrairieGal
TexasPrairieGal Umnini wombuzo
more options

Appreciate very much the links. However, after reading both thoroughly I'm not closer to any sort of solution. I have the most current version of Firefox. I have none of the indicated problematic plug-ins.

And... the fact that 2 separate computers, experience the same failure at exactly the same time is just a bit too coincidental. Wouldn't it be interesting to discover that all of us experiencing these "crashes" (or whatever you would call it) all have it happen simultaneously? That would certainly point to a problem way beyond the user and their computer.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have any crash IDs?

Did you try to update all plugs (e.g. Flash and Silverlight)?

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.

See: