This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox closes unexpectedly (especially on google when typing in search field)

  • 5 iimpendulo
  • 3 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu Vivek

more options

ok so i put together a new system and i can't get firefox to work right on it. it closes for no apparent reason without a crash message or anything. i suspect this might be an issue of incompatibility with the cpu (phenom ii x6). ie6 acted the same way until i updated it to ie8 --> problem solved. google chrome never had this problem to begin with. any suggestions?

ok so i put together a new system and i can't get firefox to work right on it. it closes for no apparent reason without a crash message or anything. i suspect this might be an issue of incompatibility with the cpu (phenom ii x6). ie6 acted the same way until i updated it to ie8 --> problem solved. google chrome never had this problem to begin with. any suggestions?

Isisombulu esikhethiweyo

Safe mode disables hardware acceleration - Use hardware acceleration when available in Tools (Alt + T) > Options > Advanced > General - as well as the installed Extensions, themes (Appearance) and Plugins in Tools > Add-ons. You can try to narrow down the real cause by starting normally and enabling the hardware acceleration setting and the add-ons one at a time.

Hardware Acceleration

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Plugins

Testing Plugins

Funda le mpendulo kwimeko leyo 👍 0

All Replies (5)

more options

Hi,

Please also check if this happens in Safe Mode.

more options

no ff seems to work fine in safe mode. what is this an indication of?

more options

Isisombululo esiKhethiweyo

Safe mode disables hardware acceleration - Use hardware acceleration when available in Tools (Alt + T) > Options > Advanced > General - as well as the installed Extensions, themes (Appearance) and Plugins in Tools > Add-ons. You can try to narrow down the real cause by starting normally and enabling the hardware acceleration setting and the add-ons one at a time.

Hardware Acceleration

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Plugins

Testing Plugins

more options

ok i think the problem was hardware acceleration. disabled it and now it seems to be working fine. thanks for the help and i'll keep you posted if the problem reappears.

more options

You are welcome :)