This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox crashes

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 4 views
  • Impendulo yokugqibela ngu simonjevans99

simonjevans99
simonjevans99
more options

Hi, when I try and open Firefox on my MacBook it starts with the 'Crash Reporter', I click on 'Quit Firefox' or 'Restart' and nothing happens, just keeps doing the same as above and opening the 'Crash Reporter'...please help.

Hi, when I try and open Firefox on my MacBook it starts with the 'Crash Reporter', I click on 'Quit Firefox' or 'Restart' and nothing happens, just keeps doing the same as above and opening the 'Crash Reporter'...please help.

All Replies (2)

user66338
user66338
more options

Hello,

this should be the right article for you: Mozilla Crash Reporter

Also, try giving me a crash ID by following these steps: Get help fixing this crash

--Tobbi

Ilungisiwe ngu user66338

simonjevans99
simonjevans99 Umnini wombuzo
more options

Hi Tobbi,

I looked at the link but I'm still stuck...I can't even open Firefox in safe mode? How do i give you a crash ID when I get to the location bar?

Thanks

Simon