This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

"Allow install of an extension" pop-up doesn't show up

  • 3 iimpendulo
  • 2 inale ngxaki
  • 7 views
  • Impendulo yokugqibela ngu caesarivs

caesarivs
caesarivs
more options

I've just installed Firefox 13 on my new laptop, and I'm trying to install lastpass from their website so I choose Windows and I click on the "Download" button beneath firefox, and I don't get the usual pop-up asking me whether I allow the install of that extension or not... I get the blue jigsaw icon on the awesome bar but I'm not being prompted to allow it, so I can't install it...

I've just installed Firefox 13 on my new laptop, and I'm trying to [https://lastpass.com/misc_download.php install lastpass from their website] so I choose Windows and I click on the "Download" button beneath firefox, and I don't get the usual pop-up asking me whether I allow the install of that extension or not... I get the blue jigsaw icon on the awesome bar but I'm not being prompted to allow it, so I can't install it...

Isisombulu esikhethiweyo

What happens if you click that puzzle icon on the location bar?

Try to disable hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Funda le mpendulo kwimeko leyo 👍 1

All Replies (3)

caesarivs
caesarivs Umnini wombuzo
more options

I tried logging into facebook just to see if the pop-up prompted for the password... but I get the same behaviour, the icon shows up, but I don't get prompted with the pop-up to remember the password...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Isisombululo esiKhethiweyo

What happens if you click that puzzle icon on the location bar?

Try to disable hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
caesarivs
caesarivs Umnini wombuzo
more options

Thanks for your quick response, that was extremely useful, I tried a lot of pages but I didn't see that one, therefore I asked here, thank you very much once again, that solved my problem :)

BTW: Nothing happens when I click the icons that appear on the awesome bar