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Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

I HAD TO DO A FACTORY RESET ON MY COMPUTER AND HAD TO DOWNLOAD FIREFOX AGAIN BUT ALL MY PASSWORDS AND EMAILS ARE GONE PLEASE HELP

  • 3 iimpendulo
  • 1 inayo le ngxaki
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  • Impendulo yokugqibela ngu the-edmeister

steve66
steve66
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i had problems with my computer so had to do a factory reset downloaded firefox and all emails and passwords are gone i am new to this and didnt know how to back them up i need these emails and passwords back

i had problems with my computer so had to do a factory reset downloaded firefox and all emails and passwords are gone i am new to this and didnt know how to back them up i need these emails and passwords back

All Replies (3)

zxzxzx
zxzxzx
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I don't know if the people here can help you as we can't verify whether the accounts/computer belongs to you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you've reset your Windows setup by doing a factory reset and you didn't make a backup of the personal data in the Firefox Profile Folder before doing this then I'm afraid that all data that Firefox stores in the Firefox Profile Folder is lost.

You should regularly backup your personal data in Firefox to guard against such issues.

the-edmeister
the-edmeister
  • Moderator
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Also, Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". Seek support from your service provider or a forum for that service.