This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

18.0.2 won't install.

  • 1 phendula
  • 12 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu user633449

more options

Update won't install. If I check for updates manually, it searches and searches and searches some more, and eventually I have to close it down. If I wait for the popup asking me to download and install, then this proceeds automatically and presents a large popup with a Finish button; if I press this nothing happens and eventually I have to close the window manually. 18.0.2 has not downloaded or installed. Very tedious! [PS I note that the troubleshooter installer is also hanging now. Everything else installs OK on my laptop, but not apparently Firefox stuff...]

Update won't install. If I check for updates manually, it searches and searches and searches some more, and eventually I have to close it down. If I wait for the popup asking me to download and install, then this proceeds automatically and presents a large popup with a Finish button; if I press this nothing happens and eventually I have to close the window manually. 18.0.2 has not downloaded or installed. Very tedious! [PS I note that the troubleshooter installer is also hanging now. Everything else installs OK on my laptop, but not apparently Firefox stuff...]

All Replies (1)

more options

Please go to www.getfirefox.com and download and install firefox 18.0.2 over Firefox 17