This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't connect to the update server

  • 1 phendula
  • 18 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu the-edmeister

more options

I am running Firefox for mac version 13.0.1. I keep getting the update window and I have tried numerous times to update but I get the window "connecting to the update server" and it just sits and sits and sits and never connects. If I download the latest version rather than updating I am afraid I will loose all of my bookmarks.

I am running Firefox for mac version 13.0.1. I keep getting the update window and I have tried numerous times to update but I get the window "connecting to the update server" and it just sits and sits and sits and never connects. If I download the latest version rather than updating I am afraid I will loose all of my bookmarks.

All Replies (1)

more options

You shouldn't lose anything, unless you select the pref for removing all your personal data during the un-install routine. Just don't select that one option.