This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I set Start Page as my home page. Then my "Tools" & "Option"s get changed. Mozilla takes over. SpyHunter did not fix this.

more options

I got SpyHunter because my brower got hijacked. It fixed it...so I thought. Then they show me manually how to fix it. But there is still a problem. I set my home page as Start Page and set my "Tools","Options" the way I want. They keep getting changed to what I don't want. Start Page comes up a couple of times, then it will come up with another Mozilla tab, then it will come up as a Mozilla page all when I open the brower to surf the internet. SpyHunter is out. I am not a computer wizard, how do I get this "hidden" malware (?), spyware (?), or whatever is doing this out of my computer? Thanks for your help.

I got SpyHunter because my brower got hijacked. It fixed it...so I thought. Then they show me manually how to fix it. But there is still a problem. I set my home page as Start Page and set my "Tools","Options" the way I want. They keep getting changed to what I don't want. Start Page comes up a couple of times, then it will come up with another Mozilla tab, then it will come up as a Mozilla page all when I open the brower to surf the internet. SpyHunter is out. I am not a computer wizard, how do I get this "hidden" malware (?), spyware (?), or whatever is doing this out of my computer? Thanks for your help.

All Replies (4)

more options

hello, please see if any of the solutions in How to fix preferences that won't save can address the issue.

more options

You can also do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

I had a similar issue, my web-browsers got hijacked and pop-up windows thrashed my work, finally i found a free program :

http://www.bleepingcomputer.com/download/adwcleaner/

it worked miraculously after a restart I own my computer again. I did spend more than 20 hours with not so helpful advise.

The program removed all malware and freed my hijacked web-browsers.

special thanks to the nice guys in France for the program

more options

Hi edelres, thanks for that. Just a note to anyone visiting that page who isn't using an ad blocker: you want the free AdwCleaner available from that page, so ignore the colorful banner ads that take you away from the page (or come right back if you click one of those).