This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

BBC iPlayer does not play video just sound.

  • 6 iimpendulo
  • 4 inale ngxaki
  • 4 views
  • Impendulo yokugqibela ngu billbullock

more options

I can load BBC iPlayer on my Android Smart TV box but when I select a catchup programme, it plays in sound only and not in full screen with video. How can I fix this problem?

I can load BBC iPlayer on my Android Smart TV box but when I select a catchup programme, it plays in sound only and not in full screen with video. How can I fix this problem?

All Replies (6)

more options

Google stopped supporting the Adobe flash player.

So downgrade your Flash player(install old flash) and check it out..

more options

Firefox does not run on Google TVs. Please seek support from the manufacturer of the TV.

more options

Thanks for your response. Where do I find old flash?

more options

Thanks for your response. My Smart TV box is not a TV, it's an Android box that you plug in to a TV which then becomes a giant size tablet, albeit without a touch screen. I can view BBC iPlayer properly in the UK using the Browser app that was preloaded. When I am back in Portugal where I live, I need to use Firefox with the modify header app to watch BBC iPlayer. That's when the lack of video occurs. Any ideas?

more options

Thanks again for your response. My Smart TV box is an Android box that you plug in to a TV which then becomes a giant size tablet, albeit without a touch screen. I can view BBC iPlayer properly in the UK using the Browser app that was preloaded. When I am back in Portugal where I live, I need to use Firefox with the modify header app to watch BBC iPlayer. That's when the lack of video occurs. Any ideas?

more options

Can anyone help me get video in BBC iPlayer? See my last question.