This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What's the differens between firefox "Sync Key" and "recovery key"?

  • 3 iimpendulo
  • 3 inale ngxaki
  • 10 views
  • Impendulo yokugqibela ngu cor-el

more options

The problem is - I cant recover my data from server. I have my "Sync Key", and I have used it several times before, but now Firefox says that its wrong. Are "sync key" and "recovery key" two names of one key or its two different keys?

The problem is - I cant recover my data from server. I have my "Sync Key", and I have used it several times before, but now Firefox says that its wrong. Are "sync key" and "recovery key" two names of one key or its two different keys?

Isisombulu esikhethiweyo

There is no difference between tho two names, they both refer to the sync key that is used to encrypt data locally before sending it to the sync server.

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Funda le mpendulo kwimeko leyo 👍 1

All Replies (3)

more options

Isisombululo esiKhethiweyo

There is no difference between tho two names, they both refer to the sync key that is used to encrypt data locally before sending it to the sync server.

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

more options

I will try this, but can I sync my notebook, laptop and desktop all at the same time?

more options