Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I want to resore my bookmarks because I had to Refresh my laptop and had to re-install Firefox, but it wont let me. It just doesn't show up. What do I do?

  • 3 iimpendulo
  • 1 inayo le ngxaki
  • 3 views
  • Impendulo yokugqibela ngu John99

more options

I go to my bookmarks, then to Import and Backup and then to Restore but the only date I cant restore it from it just today (7/6/13). So I try 'Choose File' but it doesn't show them. And I have seen it when I go to my files. There is 10 Restore points. ....I don't know what to do. I would like my bookmarks back. I didn't backup my bookmarks. But I guess it automatically did. The last one was in April.

I go to my bookmarks, then to Import and Backup and then to Restore but the only date I cant restore it from it just today (7/6/13). So I try 'Choose File' but it doesn't show them. And I have seen it when I go to my files. There is 10 Restore points. ....I don't know what to do. I would like my bookmarks back. I didn't backup my bookmarks. But I guess it automatically did. The last one was in April.

Isisombulu esikhethiweyo

Please immediately back up your profile and put it somewhere safe outside of Firefox and profile paths (Your Desktop will do fine).

That ensure that you preserve whatever information that you do have.

It appears that you have not previously done anything to backup bookmarks yourself. I am thinking of manual backups or syncing to a second device.

Do not blindly do bookmark backup restores as that overwrites any current files with files of speculative / no value. Before you attempt to restore any bookmarks file always make a manual backup of the current one, or you may just make the situation worse. The Windows restore points may not always be effective and if they are it is rather a sledgehammer and nut approach.

It is possible looking for previous versions of the file places.sqlite may help. That is a database file in your profile that contains the bookmarks.

The profile also contains a folder of some automatically created bookmark backups. I have already asked above that you backup the whole of this.

I am not sure what you did exactly that caused the loss of bookmarks. If you reformat a hard disk that destroys everything. If you reinstall Firefox and use any option to remove personal information again bookmarks will be lost.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (3)

more options

Isisombululo esiKhethiweyo

Please immediately back up your profile and put it somewhere safe outside of Firefox and profile paths (Your Desktop will do fine).

That ensure that you preserve whatever information that you do have.

It appears that you have not previously done anything to backup bookmarks yourself. I am thinking of manual backups or syncing to a second device.

Do not blindly do bookmark backup restores as that overwrites any current files with files of speculative / no value. Before you attempt to restore any bookmarks file always make a manual backup of the current one, or you may just make the situation worse. The Windows restore points may not always be effective and if they are it is rather a sledgehammer and nut approach.

It is possible looking for previous versions of the file places.sqlite may help. That is a database file in your profile that contains the bookmarks.

The profile also contains a folder of some automatically created bookmark backups. I have already asked above that you backup the whole of this.

I am not sure what you did exactly that caused the loss of bookmarks. If you reformat a hard disk that destroys everything. If you reinstall Firefox and use any option to remove personal information again bookmarks will be lost.

more options

Okay..... It wasnt showing up before but now it did and I got them back. Haha......... Thanks anyway I guess.

more options

Glad it is sorted out. Thanks for posting back.