This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Suddenly, I can't login to yahoo email using Firefox on windows 7

  • 1 phendula
  • 19 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu cor-el

MarthaTowler
MarthaTowler
more options

I load Firefox on windows 7 and go to Yahoo. I get to the sign in page for email and it lets me enter my account and password but the program won't go any further. I can't access Yahoo email at all. It works on Safari.

I load Firefox on windows 7 and go to Yahoo. I get to the sign in page for email and it lets me enter my account and password but the program won't go any further. I can't access Yahoo email at all. It works on Safari.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. You may want to check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so involved preferences can only be changed temporarily for the current session.

Rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.