This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Top part of MSN homepage is not displaying. Works in Chrome.

  • 2 iimpendulo
  • 11 inale ngxaki
  • 14 views
  • Impendulo yokugqibela ngu cor-el

BachinPhx
BachinPhx
more options

Today, for the first time, the top of the MSN homepage is not displaying. It cuts off just below the top of the 9 scrolling windows. Thought it may be an MSN problem, so I opened up MSN in Chrome and works fine. Cleared cache and still not working. Any suggestions would be appreciated.

Today, for the first time, the top of the MSN homepage is not displaying. It cuts off just below the top of the 9 scrolling windows. Thought it may be an MSN problem, so I opened up MSN in Chrome and works fine. Cleared cache and still not working. Any suggestions would be appreciated.

All Replies (2)

Nellus
Nellus
more options

Try to Reset Firefox preferences to troubleshoot and fix problems

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.