This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Remember Password button does nothing.

  • 2 iimpendulo
  • 4 inale ngxaki
  • 8 views
  • Impendulo yokugqibela ngu Transformis

Transformis
Transformis
more options

When I type a username and password into any website and the "Remember Password" dialogue pops up, the Remember Password button is clickable - as in I click it and it visibly registers the click - but nothing happens. The dialogue box remains open until I use the x to close it or use the dropdown menu to tell it to not remember my password.

I had been having other unrelated problems with my browser for months until last week when I did a reset. This is my best guess for when this problem started.

When I type a username and password into any website and the "Remember Password" dialogue pops up, the Remember Password button is clickable - as in I click it and it visibly registers the click - but nothing happens. The dialogue box remains open until I use the x to close it or use the dropdown menu to tell it to not remember my password. I had been having other unrelated problems with my browser for months until last week when I did a reset. This is my best guess for when this problem started.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you see any saved passwords in the Password Manager?

You can try to move or rename the signons.sqlite and key3.db files to see if there is a problem with these files.

See also Troubleshooting:

You can use this button to go to the Firefox profile folder:

Transformis
Transformis Umnini wombuzo
more options

Creating new key3.db and signons.sqlite files fixed this problem.

Thank you.