This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

I've lost all my e-mail folders and saved e-mails

  • 3 iimpendulo
  • 20 inale ngxaki
  • 31 views
  • Impendulo yokugqibela ngu angie.b1

lexer
lexer
more options

I've used Thunderbird as my mail program for years without problem. This morning, I was able to download and save my e-mail as I always do. However, this afternoon, when I opened Thunderbird, it prompted me to open a new e-mail account which I did, using my old e-mail address. But now all my e-mail folders and saved e-mails are gone. My address book is still intact. How can I recover my old data?

I've used Thunderbird as my mail program for years without problem. This morning, I was able to download and save my e-mail as I always do. However, this afternoon, when I opened Thunderbird, it prompted me to open a new e-mail account which I did, using my old e-mail address. But now all my e-mail folders and saved e-mails are gone. My address book is still intact. How can I recover my old data?

Isisombulu esikhethiweyo

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Funda le mpendulo kwimeko leyo 👍 4

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Isisombululo esiKhethiweyo

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

lexer
lexer Umnini wombuzo
more options

Thanks for the response, christ1. Using the link you provided, I was able to restore the prefs.js file from a three-day old version by right clicking on the file and selecting Properties, Previous Versions, Restore. This reset Thunderbird, Tools, Account Settings, Server Settings, Local directory and Local Folders, Local directory to the original folder names. My old Local Folders and saved e-mails are now available.

However, now when I open Thunderbird, I get a prompt from User Account Control asking if I want to allow Thunderbird to make changes to my computer. I respond "yes" and Thunderbird will open, but I would like to eliminate the UAC prompt. I intend to look into this later, but if anyone has a suggestion, please feel free to respond.

angie.b1
angie.b1
more options

Thunderbird deleted everything in my Inbox with many priceless photos. I have no idea why or how to get everything back.