This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox crashes

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 4 views
  • Impendulo yokugqibela ngu cor-el

Ahmose
Ahmose
more options

Hello, For the past couple months I get crash after crash, at the most inopportune times, losing everything. I submit reports but nothing changes. This has never happend until recently.

Here's what I have... ANy ideas?

Report ID Date Submitted bp-928ffd42-5a6a-4c83-b125-e7d492140304 03/04/2014 02:59 AM bp-b3e46d58-71bf-4779-98e2-e357a2140303 03/02/2014 08:45 PM bp-d8732780-8816-49d1-bb8e-5dabe2140301 02/28/2014 11:50 PM bp-517f6653-5cac-4199-93f3-a3ff62140225 02/25/2014 06:43 PM bp-24732eec-b5e6-4dfb-b4d1-476c72140222 02/22/2014 12:33 PM bp-95eeace0-6323-465a-853f-843192140212 02/12/2014 06:28 AM bp-42b97fec-7390-48d5-b5d5-06c442140211 02/11/2014 02:07 AM bp-b1028e81-9ee5-48a8-a54b-6e9102140203 02/03/2014 02:33 AM bp-5f6c3df3-affe-4c62-a0c2-a51c72140202 02/02/2014 09:50 AM

Hello, For the past couple months I get crash after crash, at the most inopportune times, losing everything. I submit reports but nothing changes. This has never happend until recently. Here's what I have... ANy ideas? Report ID Date Submitted bp-928ffd42-5a6a-4c83-b125-e7d492140304 03/04/2014 02:59 AM bp-b3e46d58-71bf-4779-98e2-e357a2140303 03/02/2014 08:45 PM bp-d8732780-8816-49d1-bb8e-5dabe2140301 02/28/2014 11:50 PM bp-517f6653-5cac-4199-93f3-a3ff62140225 02/25/2014 06:43 PM bp-24732eec-b5e6-4dfb-b4d1-476c72140222 02/22/2014 12:33 PM bp-95eeace0-6323-465a-853f-843192140212 02/12/2014 06:28 AM bp-42b97fec-7390-48d5-b5d5-06c442140211 02/11/2014 02:07 AM bp-b1028e81-9ee5-48a8-a54b-6e9102140203 02/03/2014 02:33 AM bp-5f6c3df3-affe-4c62-a0c2-a51c72140202 02/02/2014 09:50 AM

All Replies (2)

iamjayakumars
iamjayakumars
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Which Linux theme and icon pack do you use?