This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I convince T'bird to delete email when online in an IMAP account?

  • 3 iimpendulo
  • 2 inale ngxaki
  • 12 views
  • Impendulo yokugqibela ngu Matt

more options

When online, deleting email Thunderbird does not automaticly move the message to the Trash folder as selected in "Account Settings:Server Settings:Server Settings:When I delete a message: Move it to this folder: 'Trash'." However, this does work automaticly when Thunderbird is offline.

I'm fairly sure the constant failure, with a notice, of the program to place a sent email into the 'Sent' folder is related. When I mark a messate as junk it is marked junk but not moved to the 'Junk' folder as set in the account settings....

The accounts do have a Trash, Junk and Sent folder on account provider's server.

- Jim

When online, deleting email Thunderbird does not automaticly move the message to the Trash folder as selected in "Account Settings:Server Settings:Server Settings:When I delete a message: Move it to this folder: 'Trash'." However, this does work automaticly when Thunderbird is offline. I'm fairly sure the constant failure, with a notice, of the program to place a sent email into the 'Sent' folder is related. When I mark a messate as junk it is marked junk but not moved to the 'Junk' folder as set in the account settings.... The accounts do have a Trash, Junk and Sent folder on account provider's server. - Jim

Ilungisiwe ngu JimHSoars

All Replies (3)

more options

More guesses for me.

Right click the account name in the folder pane. Select subscribed check the list of folder names in there is the same as appears in your account settings and on the folder tree.

I am guessing that the server calls Junk SPAM and trash deleted and such like.

When offline Thunderbird has no refence to check so does as it is toild and has trouble syncing letter.

Confirm the folder names used are consistent, using the server list as the "correct" list that is the list in the Subscribed dialog.

more options

Matt:

First, is the list of mail folders and news groups for offline use the folder tree you are refering to?

Which of these two images shows the prodecure to select a folder on the IMAP server rather than localy?

- Jim

Ilungisiwe ngu JimHSoars

more options

Jim, I said right click the account in the folder (that is the list on the far left of your screen) when you select subscribe you get a dialog that looks like the attached image. That is "what the server has" So you checking the other dialog for mismatches. You will also need to look in Server settings for your deleted folder setting. For some reason it is not with the others.

If you click on the advanced button in Synchronization and storage, you will get the same "subscribe" dialog if the other instructions just don't cut it.