This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I get a message that helper application does not exist when I try to open a jpg or excel files as attachments. I have associated use windows live photo gallery

  • 2 iimpendulo
  • 5 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Snicklefritz

more options

I have gone to Tools, Options, Attachments and there are programs associated that should be able to open the files - Windows Live Photo gallery for JPG files and Microsoft Excel for excel files. I have to actually download and save the files and then open them. Is there a fix for this?

I have gone to Tools, Options, Attachments and there are programs associated that should be able to open the files - Windows Live Photo gallery for JPG files and Microsoft Excel for excel files. I have to actually download and save the files and then open them. Is there a fix for this?

Isisombulu esikhethiweyo

Go back and delete those associations and start again by opening one of those files. Thunderbird will recreate the entries based on your choices and they will then probably work.

Funda le mpendulo kwimeko leyo 👍 3

All Replies (2)

more options

Isisombululo esiKhethiweyo

Go back and delete those associations and start again by opening one of those files. Thunderbird will recreate the entries based on your choices and they will then probably work.

more options

Thanks, Matt, I did as you suggested and now it works!