This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

master password blues -- still!

  • 3 iimpendulo
  • 1 inayo le ngxaki
  • 16 views
  • Impendulo yokugqibela ngu user01229325

returntothetbird
returntothetbird
more options

I'm returning to TBird after several years, and when I open the program I'm prompted for a master password. I'm not sure I ever had one. In any case, I followed all of the community suggestions, even deleting the key3.db file and still no luck. When I click cancel after unsuccessfully trying a password, I get this:

"Login to server imap.googlemail.com failed"

I'd really like to use TBird again, but I'm so frustrated I'm thinking against it. Does someone know a work around?

I'm returning to TBird after several years, and when I open the program I'm prompted for a master password. I'm not sure I ever had one. In any case, I followed all of the community suggestions, even deleting the key3.db file and still no luck. When I click cancel after unsuccessfully trying a password, I get this: "Login to server imap.googlemail.com failed" I'd really like to use TBird again, but I'm so frustrated I'm thinking against it. Does someone know a work around?

All Replies (3)

user01229325
user01229325
more options

If you are getting the error message you quoted, you are being asked for your email password to your gmail account and not a master password.

returntothetbird
returntothetbird Umnini wombuzo
more options

Thanks for the suggestion. I tried it, and still no success.

user01229325
user01229325
more options

Its not a suggestion. It is a fact.

Here is how to erase a master password and the side effect is it will erase any old stored passwords too. http://kb.mozillazine.org/Master_password Then you can start fresh. I suggest you go to gmail and make sure you can log in there. That will verify you have a working password.

Ilungisiwe ngu user01229325