Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

website shows as bulleted list with no content displayed

  • 4 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 5 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

Not all, but some websites are showing as white-screened backgrounds with text shown as bulleted lists with no content displayed in the background. the same websites load perfectly fine in I.E. Running windows 7 home premium, 64 bit 3rd party programs possibly affecting situation: Lavasoft registry tuner registry reviver ad-aware antivurs Bitedefender I've ff restarted in safe mode, reset Firefox, uninstalled, reinstalled firefox, checked 3rd party virus,spyware, malware, firewall programs, deleted cookies, cleared cache, reset default settings, restart computer, restarted computer in safe mode, updated latest version of plugins and addons including adobe flash and shockwave player, and installed all of the latest updates for all of my programs. help would be greatly appreciated

Not all, but some websites are showing as white-screened backgrounds with text shown as bulleted lists with no content displayed in the background. the same websites load perfectly fine in I.E. Running windows 7 home premium, 64 bit 3rd party programs possibly affecting situation: Lavasoft registry tuner registry reviver ad-aware antivurs Bitedefender I've ff restarted in safe mode, reset Firefox, uninstalled, reinstalled firefox, checked 3rd party virus,spyware, malware, firewall programs, deleted cookies, cleared cache, reset default settings, restart computer, restarted computer in safe mode, updated latest version of plugins and addons including adobe flash and shockwave player, and installed all of the latest updates for all of my programs. help would be greatly appreciated

All Replies (4)

more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.


Also try uninstalling and the re-installing any Security program.

See:

more options

Did all of that and reset fectory settings on laptop to no avail.

more options

This has never happened before the latest update

more options

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again:

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version)

  • Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see Configure firewalls so that Firefox can access the Internet.