This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

My sync account email isn't recognized, even though I have it running currently on another computer.

  • 1 èsì
  • 2 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ Jackson1442

more options

I am trying to set up sync on my laptop that I had to have the operating system and all software re-installed on. On my other computer, an iMac, I have sync running, and it displays my account name (which is my email address.) However, when I go to try and set up sync on my laptop, when I try to sign in with that email address it says it isn't recognized. I am stumped.

I am trying to set up sync on my laptop that I had to have the operating system and all software re-installed on. On my other computer, an iMac, I have sync running, and it displays my account name (which is my email address.) However, when I go to try and set up sync on my laptop, when I try to sign in with that email address it says it isn't recognized. I am stumped.

All Replies (1)

more options

It appears that many users are currently having issues with Firefox Sync. Please check the article: Firefox Sync troubleshooting and tips and see if the suggestions there help. Also, try changing your password, you may be entering it incorrectly.