This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox 30.0 Can't download Quicktime from their main link

  • 1 èsì
  • 4 ní àwọn ìṣòro yìí
  • 6 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Gingerbread Man

McChuckles
McChuckles
more options

I've tried on a few different Windows 7 machines running Firefox 30.0.

If you go to Apple's page to download Quicktime, the download starts but nothing downloads. I ended up having to use Chrome to download Quicktime. I disabled pop up blocker and addons, didn't help.

http://www.apple.com/quicktime/download/

I did find that clicking Apple's "view all download versions" link took me to a different page and the download worked fine there. But it doesn't work on Apple's main download button at the link I've posted above.

I've tried on a few different Windows 7 machines running Firefox 30.0. If you go to Apple's page to download Quicktime, the download starts but nothing downloads. I ended up having to use Chrome to download Quicktime. I disabled pop up blocker and addons, didn't help. http://www.apple.com/quicktime/download/ I did find that clicking Apple's "view all download versions" link took me to a different page and the download worked fine there. But it doesn't work on Apple's main download button at the link I've posted above.

Ọ̀nà àbáyọ tí a yàn

That's a known problem. To work around it,

  1. Under Options - General, set "Save files to: (download folder)".
  2. When the download prompt pops up, click the Save File button as quickly as possible, before the web page changes to "Thank you for downloading QuickTime".

Feel free to vote for the report to keep track of any progress, but please don't post comments unless you have technical information to add. See the Bugzilla etiquette page for details.

  • Bug 918000 - Cannot download new version of iTunes from the Apple website
Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (1)

Gingerbread Man
Gingerbread Man
more options

Ọ̀nà àbáyọ Tí a Yàn

That's a known problem. To work around it,

  1. Under Options - General, set "Save files to: (download folder)".
  2. When the download prompt pops up, click the Save File button as quickly as possible, before the web page changes to "Thank you for downloading QuickTime".

Feel free to vote for the report to keep track of any progress, but please don't post comments unless you have technical information to add. See the Bugzilla etiquette page for details.

  • Bug 918000 - Cannot download new version of iTunes from the Apple website