This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox tries to connect to broadband when I am already connected to home wifi. How can I turn off this repeated attempt.

  • 4 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ ArtinPeoria

more options

I boot my laptop and connect to my home wifi network. When I use Firefox, and am on msn.com or Yahoo.com, a window pops up for a connection to broadband, and it prevents the computer from moving to a link or another website unless I cancel this popup. It happens regularly while I am using Firefox to get to websites.

I boot my laptop and connect to my home wifi network. When I use Firefox, and am on msn.com or Yahoo.com, a window pops up for a connection to broadband, and it prevents the computer from moving to a link or another website unless I cancel this popup. It happens regularly while I am using Firefox to get to websites.

Ọ̀nà àbáyọ tí a yàn

Please provide a screenshot of that "popup for a connection to broadband".


https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (4)

more options

Ọ̀nà àbáyọ Tí a Yàn

Please provide a screenshot of that "popup for a connection to broadband".


https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

more options

Here is my screen print.

more options

That is a Windows error message; beyond the scope of this forum. Looks like those two websites are trying to do something unexpected or other than "normal".

I tried to search for info about a 720 error message on Windows 8, most responses included reading the error log to see what "request" was triggering that message. That image shows that logging is enabled, so the answer "we" need is probably in that log. I don't know how to pull up that log myself, much explain how to do that to you.

My suggestion is to try a Windows 8 support forum for help with that. http://www.eightforums.com/