We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

firefox will remember my bank number only while I am connected to internet. Once I close my computer and re-open internet I have to type in total bank number .

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

Kate101
Kate101
more options

Each time I open Firefox and go to my banking program I have to type in my full bank number. if I move to other sites while still connected to Firefox my number is remembered. BUT if I close my computer and open it again with Firefox the bank number does not show and I need to type it in in its entirety. I have checked the box where it asks if this is a personal computer.

I have used Firefox for a number of years and have not experienced this problem before.

Hoping someone out there can help. Thanks!

Each time I open Firefox and go to my banking program I have to type in my full bank number. if I move to other sites while still connected to Firefox my number is remembered. BUT if I close my computer and open it again with Firefox the bank number does not show and I need to type it in in its entirety. I have checked the box where it asks if this is a personal computer. I have used Firefox for a number of years and have not experienced this problem before. Hoping someone out there can help. Thanks!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Such details about websites remembering you are likely stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions

In case you are using "Clear history when Firefox closes":

  • do not clear the Cookies
  • do not clear the Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you would like to keep.