This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Facebook "Words with Friends" Tiles won't move - MAC computer

  • 3 àwọn èsì
  • 6 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ guigs

BklynFirefoxUser
BklynFirefoxUser
more options

MAC computer - OS X Version 10.9.4 - Firefox browser version 31.0

I've had this problem for several months. The letter tiles in Words with Friends in Facebook no longer move. They move in other browsers (Safari, Chrome) but no longer with Firefox. Other Facebook games work but I cannot move the tiles in Words with Friends.

MAC computer - OS X Version 10.9.4 - Firefox browser version 31.0 I've had this problem for several months. The letter tiles in Words with Friends in Facebook no longer move. They move in other browsers (Safari, Chrome) but no longer with Firefox. Other Facebook games work but I cannot move the tiles in Words with Friends.

Ọ̀nà àbáyọ tí a yàn

Hey this worked for me but there was an odd note in the Browser Console:

An error occurred during a connection to wwf-fb.zyngawithfriends.com:443. SSL received an unexpected Change Cipher Spec record. (Error code: ssl_error_rx_unexpected_change_cipher) 12:00:46.295 OpenGL compositor Initialized Succesfully. Version: 2.1 INTEL-8.16.78 Vendor: Intel Inc. Renderer: Intel HD Graphics 4000 OpenGL Engine FBO Texture Target: TEXTURE_2D

It reissued a certificate from zynga. I would recommend either clearing the cache for the site and include certificates and make sure all your plugins are up to date: Flash Plugin - Keep it up to date and troubleshoot problems

Actually looking at your addons, please also check Diagnose Firefox issues using Troubleshoot Mode to make sure its not an add on affecting the script on the page for the game.

Thank you!

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (3)

guigs
guigs
more options

Ọ̀nà àbáyọ Tí a Yàn

Hey this worked for me but there was an odd note in the Browser Console:

An error occurred during a connection to wwf-fb.zyngawithfriends.com:443. SSL received an unexpected Change Cipher Spec record. (Error code: ssl_error_rx_unexpected_change_cipher) 12:00:46.295 OpenGL compositor Initialized Succesfully. Version: 2.1 INTEL-8.16.78 Vendor: Intel Inc. Renderer: Intel HD Graphics 4000 OpenGL Engine FBO Texture Target: TEXTURE_2D

It reissued a certificate from zynga. I would recommend either clearing the cache for the site and include certificates and make sure all your plugins are up to date: Flash Plugin - Keep it up to date and troubleshoot problems

Actually looking at your addons, please also check Diagnose Firefox issues using Troubleshoot Mode to make sure its not an add on affecting the script on the page for the game.

Thank you!

BklynFirefoxUser
BklynFirefoxUser Ìbéèrè olóhun
more options

Hi guigs2, I have my browser set to clear out all cookies and cache when I close.

Regarding certificates:

  1. Can you tell me where to access them (I believe I know but not sure)
  2. Which certificates to delete under each type:
  • # "Your Certificates"
  • # "Servers"
  • # "Authorities"
  • # "Other"
  1. How to delete them

Regarding Plugins: Flash plugin is up to date

Regarding Safe Mode: I previously tried starting firefox in safe mode and the problem persisted.

guigs
guigs
more options

You can manage the certificates in the Preferences > Advanced > Certificates > View Certificates

However looking in the lists of each, I cannot find a certificate for words with friends of Facebook, I may not be useful there.

However this bug for the error seen in the console: https://bugzilla.mozilla.org/show_bug.cgi?id=430703 says that OpenSSl became stricter, but this is an old bug.

Today the error was different, but the page still loaded:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://6-channel-proxy-04-frc3.facebook.com/pull?channel=p_899065603&seq=0&partition=-2&clientid=6034ca00&cb=ahj7&idle=1&cap=0&sticky_token=154&state=active. This can be fixed by moving the resource to the same domain or enabling CORS.

You can also try to toggle this pref temporarily to false on the about:config page. 

   *security.use_mozillapkix_verification = false