This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

restoring old profile data after ios upgrade

  • 7 àwọn èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

Hi. I have been using Zotero on my MacBook but, after having to restore my hard drive recently, my Zotero library disappeared. I created a new Firefox profile following the steps I found on the support site but now all of my bookmarks are gone and I'm not able to restore my old settings or data. Any suggestions?

Hi. I have been using Zotero on my MacBook but, after having to restore my hard drive recently, my Zotero library disappeared. I created a new Firefox profile following the steps I found on the support site but now all of my bookmarks are gone and I'm not able to restore my old settings or data. Any suggestions?

All Replies (7)

more options

Do you have a backup of your old profile? (Also, FYI, your firefox is out of date, please install firefox 31)

more options

Thanks for responding. Yes, I do have a backup. And I will update now.

more options

Ok, if you have a backup please read Recover important data from an old profile

more options
more options

adam, why are you posting that link? This is a Firefox forum, not a zotero forum.

more options

because the original poster asks about Zotero (which, as you could have quickly ascertained, is a Firefox add-on) , so I figured a specific reply about Zotero would be of more help than your generic Firefox answer.

Way to encourage community involvement though!

more options

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences