This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Black screen for google maps.

  • 1 èsì
  • 8 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

Google Maps appears, then the map turns black, not jut in streetview, but in mapview as well. I have cleared my cookies and cache. All other Google programs, including search, work fine. Rebooted. This appears to just be Firefox, as Google maps works fine in Internet Explorer. This started happening several weeks ago. I have Firefox 28, automatically updated.

Google Maps appears, then the map turns black, not jut in streetview, but in mapview as well. I have cleared my cookies and cache. All other Google programs, including search, work fine. Rebooted. This appears to just be Firefox, as Google maps works fine in Internet Explorer. This started happening several weeks ago. I have Firefox 28, automatically updated.

All Replies (1)

more options

There are other things that need your attention.

Your System Details List shows multiple Flash plugins.

  • Shockwave Flash 15.0 r0
  • Shockwave Flash 13.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window