This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Adobe Flash crashes and other questions about Flash

  • 6 àwọn èsì
  • 50 ní àwọn ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ tanoota

more options

There have been several instances of Adobe Flash crashes whether I am using Firefox, IE or Google Chrome browsers - and simply reloading the page corrects this BUT recurs again and again.

I'm running Windows 8.1 64bit in which the Flash program apparently comes embedded in the OS as a 32/64 bit hybrid. When I inspect the Flash version add-on in Firefox, and run an update check, Adobe reports, correctly, that my system is Windows 64bit , English, Firefox. Then, when I do the same in Windows Internet Explorer by checking the embedded version, I get a message that KB2999249 is available for download to correct Flash issues in IE. Since that install, Flash hasn't crashed in IE [yet].

So, my question is: How can I be certain that when Firefox reports that Flash is "up-to-date" that it is indeed a 64bit compatible version? Note that the Adobe download site only identifies one available version for Firefox, IE and Google - the current version being 15.0.0.152 file: NPSWF32_15_0_0_152. Does the "32" part of the file name suggest that it is a 32bit application and, if so, where can I find NPSWF64_15_o_o_152 [if it exists]?

edited the title of this thread to reflect the questions asked

There have been several instances of Adobe Flash crashes whether I am using Firefox, IE or Google Chrome browsers - and simply reloading the page corrects this BUT recurs again and again. I'm running Windows 8.1 64bit in which the Flash program apparently comes embedded in the OS as a 32/64 bit hybrid. When I inspect the Flash version add-on in Firefox, and run an update check, Adobe reports, correctly, that my system is Windows 64bit , English, Firefox. Then, when I do the same in Windows Internet Explorer by checking the embedded version, I get a message that KB2999249 is available for download to correct Flash issues in IE. Since that install, Flash hasn't crashed in IE [yet]. So, my question is: How can I be certain that when Firefox reports that Flash is "up-to-date" that it is indeed a 64bit compatible version? Note that the Adobe download site only identifies one available version for Firefox, IE and Google - the current version being 15.0.0.152 file: NPSWF32_15_0_0_152. Does the "32" part of the file name suggest that it is a 32bit application and, if so, where can I find NPSWF64_15_o_o_152 [if it exists]? ''edited the title of this thread to reflect the questions asked''

Ti ṣàtúnṣe nípa the-edmeister

Ọ̀nà àbáyọ tí a yàn

I check my add ons manager regularly, even obsessively. I have the latest flash, always.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (6)

more options
  1. IE uses the ActiveX version of Flash. Totally different than what Firefox needs - the Plugin version. Chrome needs its' own version of Flash - Pepper.
  2. Firefox is a 32-bit browser and needs a 32-bit version of Flash (on Windows OS's).
  3. http://www.mozilla.com/en-US/plugincheck/ - reports what Firefox uses and needs - not a cross-browser check tool
more options

I now understand the version nuances between the browsers and thanks for the response. Now what, if anything, can I do to address the continuum of Flash crashes since I find it difficult to believe that I'm the only user experiencing this anomaly?

more options

I, too, am having continual flash crashes on firefox. I have windows 8 and a Dell computer. I am getting to the point where I do not want to use firefox at all because of this. It has been happening for over a year, more so lately.

more options

You can find the latest Flash player versions for Firefox on this page:

more options

I have not tried this, but take a look at it;

Video WithOut Flash {web link} Watch videos without flash

more options

Ọ̀nà àbáyọ Tí a Yàn

I check my add ons manager regularly, even obsessively. I have the latest flash, always.