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Won't let me browse to a picture when responding to email on website

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ RMCox

RMCox
RMCox
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After logging in to customer service at a website, I needed to attach a picture in the email reply. A browse box was available, but clicking it did nothing. Worked fine with IE.

After logging in to customer service at a website, I needed to attach a picture in the email reply. A browse box was available, but clicking it did nothing. Worked fine with IE.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

In some cases you may have to set an allow exception for pop-ups to make this work.

  • See: Tools > Page Info > Permissions

Did you look for such an icon on the location/address bar?

RMCox
RMCox Ìbéèrè olóhun
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Tried the reload and cache clear. Permissions are all default. Still no joy. IE still works on that site. Similarly, in Tools>Options>General I can't browse to a folder to store downloads. Also, on this page right below my reply the "Add images:" browse box does nothing.