Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

On updating Firefox cannot connect as not connected to internet

  • 1 èsì
  • 7 ní àwọn ìṣòro yìí
  • 24 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ guigs

more options

Unable to connect

Firefox is currently in offline mode and can't browse the Web.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your mobile device's data or Wi-Fi connection.


How do I get it to connect without deleting and reinstalling.

Unable to connect Firefox is currently in offline mode and can't browse the Web. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your mobile device's data or Wi-Fi connection. How do I get it to connect without deleting and reinstalling.

All Replies (1)

more options

Hi Paul.gifford, There are a couple of troubleshooting tricks that you can try in order to resolve this issue.

  1. Open a new tab and swipe over to the history panel
  2. Long tap on the entry and remove the cannot connect entry
  3. Close Firefox from the app manager
  4. Toggle the connection on the mobile device if you are on wifi
  5. Open Firefox and open a new tab to the website you were trying to visit.

Did this help?