This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Computer trovi can't reset b/c trovi blocks reset button

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ CoryMH

Accepted
Accepted
more options

I have tried everything. Reset then on last step computer freezes 21xs, McAfee scan 2x's, malware bytes 3x's, System restore 2x. And, now having to use iPad to even post a question to you (Firefix now freezes when I try to post question to you. Pls help me, pls!

I have tried everything. Reset then on last step computer freezes 21xs, McAfee scan 2x's, malware bytes 3x's, System restore 2x. And, now having to use iPad to even post a question to you (Firefix now freezes when I try to post question to you. Pls help me, pls!

All Replies (1)

CoryMH
CoryMH
more options

Hello,

Does the guide help: http://malwaretips.com/blogs/trovi-com-removal/

Another way you can "Reset Firefox" dialog is to start from safe mode: If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

The dialog asking whether you want to start from "Safe Mode" or "Reset Firefox" will appear. Safe Mode Fx 15 - Win