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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Can NOT access https://www.google.com for google voice, mail etc.

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  • Èsì tí ó kẹ́hìn lọ́wọ́ y-me

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Unable to access https://www.google.com & https://www.google.com/gmail or https://www.google.com/voice... from Firefox browser in recent days. Instead received the following:

"Secure Connection Failed An error occurred during a connection to www.google.com. You have received an invalid certificate. Please contact the server administrator or email correspondent and give them the following information: Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate a unique serial number. (Error code: sec_error_reused_issuer_and_serial)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

Appreciate any help in solving this problem.

Unable to access https://www.google.com & https://www.google.com/gmail or https://www.google.com/voice... from Firefox browser in recent days. Instead received the following: "Secure Connection Failed An error occurred during a connection to www.google.com. You have received an invalid certificate. Please contact the server administrator or email correspondent and give them the following information: Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate a unique serial number. (Error code: sec_error_reused_issuer_and_serial) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." Appreciate any help in solving this problem.

Ọ̀nà àbáyọ tí a yàn

hello y-me, in case you are using AVAST 2015, please turn off HTTPS scanning within its settings (since this is known to cause the issues you have described).

Ka ìdáhùn ni ìṣètò kíkà 👍 5

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Ọ̀nà àbáyọ Tí a Yàn

hello y-me, in case you are using AVAST 2015, please turn off HTTPS scanning within its settings (since this is known to cause the issues you have described).

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Thanks for the helpful solution!

Ti ṣàtúnṣe nípa y-me