This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox keeps deleting my browsing history although it's not set to autodelete

  • 2 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ Xasiki

Xasiki
Xasiki
more options

Hello. Since yesterday Firefox keeps deleting my browsing history after system shut down although it's set to remember my history. My bookmarks are fine and I don't have a Mozilla profile. What can I do to make it stop auto deleting the history? First time in years I encounter this problem.

Hello. Since yesterday Firefox keeps deleting my browsing history after system shut down although it's set to remember my history. My bookmarks are fine and I don't have a Mozilla profile. What can I do to make it stop auto deleting the history? First time in years I encounter this problem.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Xasiki
Xasiki Ìbéèrè olóhun
more options

cor-el said

There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

I have ASC installed but "Surfing Protection" is disabled. Also, regarding my problem, I reinstalled Firefox (deleted ALL folders) and the problem persists. Actually, when I open Firefox after a system restart, when I drop-down the search bar, only a few bookmarked sites appear (that's the problem I'm having), but when I type a site, it appears there, meaning that the history isn't deleted, only the top sites in my search bar.