This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

have downloaded firefox on new laptop it fails to open any sites. Went back to IE and that too failed to open. removed firefox and IE works did this 2x. what is

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ philipp

more options

Hello I just bought a new laptop and downloaded Firefox and installed it. I tried to go ahead and use it and no web site would open, it would say connecting.... I then went back to IE and that too would not open any website. I uninstalled Firefox and IE now works again. I did this twice and the same results. Using Win 8.1 and Internet Explorer 11 I hope you can help thank you

Hello I just bought a new laptop and downloaded Firefox and installed it. I tried to go ahead and use it and no web site would open, it would say connecting.... I then went back to IE and that too would not open any website. I uninstalled Firefox and IE now works again. I did this twice and the same results. Using Win 8.1 and Internet Explorer 11 I hope you can help thank you

All Replies (1)

more options

hi billlty, which security software are you using? sometimes such issues are caused by a firewall which doesn't recognize & therefore blocks new firefox versions. please remove all program rules for firefox from your firewall and let it detect the new version of the browser again.

Fix problems connecting to websites after updating Firefox