This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 5 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

mozilla firefox shows some flickering pixels (pink - green) after hours of usage and then crashes by turning the screen into black. It has happened many times. what could I do to solve this problem?

Crash ID: bp-e54f71b1-faae-4392-a24a-7be2f2150206

mozilla firefox shows some flickering pixels (pink - green) after hours of usage and then crashes by turning the screen into black. It has happened many times. what could I do to solve this problem? Crash ID: bp-e54f71b1-faae-4392-a24a-7be2f2150206

Ọ̀nà àbáyọ tí a yàn

That is a hang in the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (2)

more options

hello ioanna1, maybe that's an issue with hardware acceleration - please try updating your graphics driver - this should be the right link for your configuration: http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064

or in case this doesn't solve the issue, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

more options

Ọ̀nà àbáyọ Tí a Yàn

That is a hang in the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: